Outsourcing and Offshoring Don't Work - Most Software Is Buggy Garbage (Public Board)
What I do with Walgreen's AI support is just keep repeating one word to everything it asks. If I need to talk to the pharmacy, I just keep repeating "pharmacy". After not getting the response it wants, it connects me to a real person at the pharmacy.
I don't have a small local pharmacy close to where I live, so that isn't an option for me. Plus, a couple of the pills I take are hard to get. I'm not sure a small pharmacy would have the ability to get them like Walgreens can.